Shipping policy
Shipping Policy
At Giovara, we aim to provide a smooth and transparent shipping experience from the moment you place your order to the day it arrives.
Order Processing
Orders are processed within 1–2 business days.
Orders placed after the daily cut-off time are processed the next business day.
Order cut-off time: 17:00 (CET), Monday to Friday.
Shipping Areas
Giovara currently ships to:
- Ireland
- Australia
Availability of shipping options is determined by the delivery address entered at checkout.
Delivery Time - Ireland
Once your order has been processed, delivery within Ireland typically takes 3–7 business days.
Total estimated delivery time: 4–9 business days, including processing.
Delivery times are estimates and are not guaranteed.
Delivery Time - Australia
Once your order has been processed, delivery within Australia typically takes 3–7 business days.
Total estimated delivery time: 4–9 business days, including processing.
Delivery times are estimates and are not guaranteed.
Shipping Costs
We offer free standard shipping with tracking on orders to both Ireland and Australia.
The applicable shipping option and cost will be displayed at checkout before payment is completed.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking details where tracking is available.
This allows you to follow your order until delivery.
Delivery Delays
While we aim to meet the stated delivery times, delays may occasionally occur due to high demand, carrier delays, logistics, weather conditions, or other circumstances outside our control.
If your order is significantly affected, please contact our support team for assistance.
Incorrect Address
Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate.
If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
International Orders
Orders shipped to Ireland and Australia may be fulfilled internationally depending on the order and fulfilment location.
Customers are not charged additional customs or import fees for delivery after checkout. The amount shown at checkout is the amount payable for the order.
Please note that separate international shipping, customs, duties, or clearance charges may apply when customers choose to return an item, as explained in our Refund Policy.
Need Help
If you have any questions about shipping or your order, please contact us.
Email: support@giovara.com
Phone: +44 7988579633
Response time: Within 24 hours