Orders are usually processed within 1–2 business days. Once dispatched, delivery typically takes 3–7 business days within Ireland and Australia.

Total estimated delivery time is generally 4–9 business days, including processing.

Customers receive a tracking link after dispatch so they can follow their order.

Giovara is an online fashion store focused on modern everyday clothing and accessories for customers in Ireland and Australia.

Our goal is to offer a carefully selected range of fashion products with reliable delivery, secure payment options, and responsive customer support.

We continuously improve our collections and customer experience based on customer feedback and current fashion trends.

Yes. In addition to any statutory consumer rights that apply, customers in Ireland and Australia may request a voluntary return within 30 days of delivery.

Simply contact support@giovara.com and our support team will guide you through the next steps.

For customers in Ireland, applicable Irish and EU consumer rights also apply.

For customers in Australia, rights and remedies under the Australian Consumer Law also apply.

Please contact our customer support team before sending any return.

We will provide the appropriate return address and return instructions for your order.

Depending on the order, returns may need to be sent to our international fulfilment facility.

For voluntary or change-of-mind returns, customers are normally responsible for return shipping costs and any applicable international return charges unless otherwise agreed or required by applicable consumer law.

Returns should be securely packaged and sent according to the instructions provided by our support team.

We strongly recommend using a tracked shipping service and retaining proof of postage until the return has been completed.

Yes. Giovara currently ships to both Ireland and Australia.

We offer free standard shipping with tracking to both markets.

Yes. Every order to Ireland and Australia includes free standard shipping with tracking, with no minimum spend.

Once your returned item has been received and inspected, approved refunds are processed within 7 business days, subject to applicable consumer law.

Depending on your bank or payment provider, it may take a little longer for the funds to appear after the refund has been issued.

We currently accept:

American Express, Apple Pay, Google Pay, Mastercard, Maestro, and Visa.

Available payment methods may vary depending on your location and device.

Payments are securely processed using encrypted payment technology.

Customers shopping in Ireland are shown and charged in EUR.

Customers shopping in Australia are shown and charged in AUD.

The applicable currency is displayed before payment is completed.

Yes, voluntary exchanges are available.

If you would like a different size or style, contact us at support@giovara.com and our support team will guide you through the process.

Return shipping costs for voluntary exchanges are normally the customer’s responsibility unless otherwise agreed or required by applicable consumer law.

Start by checking the tracking link sent to your email.

If your order has passed the estimated delivery timeframe stated in our Shipping Policy, contact support@giovara.com and our support team will investigate the shipment.

Once your order has been dispatched, you will receive a confirmation email containing your tracking link.

You can also track your order at any time through our Track Your Order page.

Giovara is operated by Avelion Digital, a company registered in the Netherlands, and currently serves customers in Ireland and Australia.

Customer support is available via email and our contact form.

No. Customers in Ireland and Australia are not charged additional customs or import fees for delivery after checkout. The amount shown at checkout is the amount payable for the order.

For voluntary returns, international return shipping, customs, duties, or clearance charges may apply and are normally the customer’s responsibility unless otherwise required by applicable consumer law.

Yes. Your privacy and security are important to us.

Giovara does not store sensitive card details on its own servers.

Payments are securely processed through trusted payment providers using encrypted technology.

Customers can contact us at support@giovara.com or through our contact form.

We aim to respond within 24 hours during our customer service hours.

If your order has not yet been dispatched, we may be able to make changes or cancel it.

Contact us as soon as possible after placing your order and we’ll do our best to assist.

For customers in Ireland, applicable statutory cancellation rights may also apply.

For customers in Australia, applicable rights and remedies under the Australian Consumer Law remain unaffected.

We’re always happy to assist.

Send us a message at support@giovara.com and our support team will get back to you as soon as possible.