Refund policy

Refund Policy

This return policy applies to orders delivered within Ireland.

At Giovara, we want every order to meet your expectations. If something is not right, our return process is designed to be clear, fair, and straightforward.

Return Eligibility

You have 30 days from the date your order is delivered to request a return.
Items must be unused, unworn, and in their original condition.
All original packaging, including tags and accessories, must be included.
Returns that do not meet these conditions cannot be accepted.

How to Start a Return

To initiate a return, please contact us at support@giovara.com.
Include your order number and a brief explanation of your request.
Our support team will guide you through the next steps.

Return Shipping

Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method, as Giovara is not responsible for lost return shipments.

Exchanges

If you would like to exchange an item for a different size or style, exchanges are available upon request.
Please contact support@giovara.com before returning your item so we can assist you with the process.
Please note that customers are responsible for return shipping costs.

Refund Processing

Once your return is received and inspected, your refund will be processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
Please note that processing times may vary depending on your payment provider.
Shipping costs are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. This includes items such as intimate wear or products marked as final sale.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@giovara.com within 48 hours of delivery.

Include your order number and clear photos of the issue so our support team can assist you as quickly as possible.

Need Help

If you have any questions regarding returns or refunds, feel free to contact us.

Email: support@giovara.com
Phone: +44 7988579633
Response time: Within 24 hours