Privacy policy

Last updated: May 2026

Privacy Policy

At Giovara, privacy is treated as part of the experience, not an afterthought. This policy explains how your personal information is collected, used, and protected when you visit giovara.com, place an order, or contact our support team. By using our website, you agree to the practices described below. If you do not agree, please discontinue use of our services.

Who We Are

Website name: Giovara
Company number: 42034952
VAT number: NL005445405B96
Giovara is operated by Avelion Digital, a company registered in the Netherlands.

Address: Hackfoirtstraat 17, 5975XN Sevenum, Netherlands
Email: support@giovara.com

As a business operating within the European Union, Giovara complies with applicable GDPR data protection regulations.

Data We Collect

When you interact with our website, we may collect the following information:

  • Technical details such as IP address, browser type, device information, and time zone
  • Personal details provided during checkout, including name, email address, phone number, shipping address, and payment information
  • Information shared when contacting us, such as support messages or inquiries

How We Use Your Data

Your information is used to:

  • Process and deliver your orders
  • Communicate with you and provide customer support
  • Maintain website security and prevent fraud
  • Improve and personalize your shopping experience
  • Send updates or promotional messages only if you have opted in

Sharing Your Data

We only share your data with trusted third parties necessary to operate our store, including:

  • Payment service providers
  • Shipping and delivery partners
  • Technology platforms such as Shopify

Your personal information is never sold or rented to third parties.

Cookies

We use cookies to:

  • Remember your preferences
  • Improve website functionality and performance
  • Provide relevant content and offers

You can disable cookies through your browser settings, though this may affect website functionality.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Restrict or object to data processing
  • Receive a copy of your data
  • Withdraw consent at any time

To exercise these rights, contact us at support@giovara.com

Children’s Privacy

Giovara is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

International Data Transfers

Your information may be processed outside your country of residence, including in countries such as the United States, through trusted partners. We ensure appropriate safeguards are in place to protect your data.

Data Security and Retention

We implement appropriate security measures to protect your data. Your information is retained only as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

Contact

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@giovara.com
Contact form: Click here
Phone: +44 7988579633

Customer service opening hours:
Monday - Friday: 9:00 - 18:00 
Saturday - Sunday: 9:00 - 16:00

Response time: Up to 24 hours

Thank you for choosing Giovara. We are committed to protecting your data while delivering a secure shopping experience.