Shipping Policy

At Giovara, we aim to provide a smooth and transparent shipping experience from the moment you place your order to the day it arrives.

Order Processing

Orders are processed within 1–2 business days.

Orders placed after the daily cut-off time are processed the next business day.

Order cut-off time: 17:00 Central European Time (CET/CEST), Monday to Friday.

Shipping Areas

Giovara currently ships to:

• Ireland

• United Kingdom

• United States

• Australia

• Canada

• New Zealand

Availability of shipping options is determined by the delivery address entered at checkout.

Estimated Delivery Times

Estimated total delivery times, including our standard 1–2 business day processing period, are:

• Ireland: 7–14 business days

• United Kingdom: 7–14 business days

• United States: 8–16 business days

• Australia: 8–17 business days

• Canada: 9–17 business days

• New Zealand: 9–18 business days

Delivery times are estimates and are not guaranteed.

Orders placed after the daily cut-off time, on weekends or on public holidays will begin processing on the next business day.

Shipping Costs

We offer free standard tracked shipping on every order to all countries currently served by Giovara.

The applicable shipping option and cost will be displayed at checkout before payment is completed.

Delivery Partners

Orders are shipped using our international logistics network and may be transferred to a local delivery partner for final delivery in the destination country.

Depending on the destination and shipment, the final delivery carrier may include a national postal service or another local courier.

The carrier shown during the first part of the journey may therefore differ from the carrier responsible for final delivery.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details where available.

This allows you to follow your order throughout its journey and through to final delivery.

Please note that tracking information may take a short period to become active after dispatch.

Delivery Delays

While we aim to meet the stated delivery times, delays may occasionally occur due to:

• High order volumes

• Carrier or logistics delays

• Weather conditions

• Public holidays

• Delivery network disruptions

• Other circumstances outside our reasonable control

If your order is significantly delayed or has passed the estimated delivery window, please contact our support team for assistance.

Incorrect Address

Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate.

If you notice an error in your delivery address, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Giovara cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided by the customer, except where applicable law provides otherwise.

International Fulfilment

Orders may be fulfilled internationally depending on the product and fulfilment location.

Some parcels may therefore begin their journey outside the destination country before being transferred to a local delivery partner for final delivery.

For standard deliveries to the countries currently served by Giovara, customers will not be charged additional customs or import fees by Giovara after checkout unless clearly stated otherwise before purchase.

The amount payable for the order will be shown at checkout.

Please note that separate international return shipping, customs duties, taxes or clearance charges may apply when a customer chooses to make a voluntary return, as explained in our Refund Policy.

Multiple Parcels

If an order contains multiple items, products may occasionally be dispatched separately depending on the fulfilment location.

This means you may receive more than one parcel or tracking number for the same order.

You will not be charged additional shipping fees if your order is divided into multiple shipments.

Need Help?

If you have any questions about shipping or your order, please contact us.

Email: support@giovara.com
Phone: +44 7988579633
Response time: Within 24–48 business hours