Orders are usually processed within 1–2 business days.

Estimated total delivery times, including processing, are:

• Ireland: 7–14 business days
• United Kingdom: 7–14 business days
• United States: 8–16 business days
• Australia: 8–17 business days
• Canada: 9–17 business days
• New Zealand: 9–18 business days

Customers receive tracking information after dispatch so they can follow their order.

Giovara is an online fashion store serving customers across Ireland, the United Kingdom, United States, Australia, Canada and New Zealand.

Our goal is to offer a carefully selected range of modern clothing and accessories with reliable delivery, secure payment options and responsive customer support.

We continuously improve our collections and shopping experience based on customer feedback and current fashion trends.

Yes. In addition to any statutory consumer rights that apply, customers may request a voluntary return within 30 days of delivery.

Contact support@giovara.com and our support team will guide you through the next steps.

Any mandatory consumer rights that apply in your country remain unaffected.

Please contact our customer support team before sending any return.

We will provide the appropriate return address and return instructions for your order.

Depending on the order, returns may need to be sent to our international fulfilment facility.

For voluntary or change-of-mind returns, customers are normally responsible for return shipping costs and any applicable international return charges unless otherwise agreed or required by applicable consumer law.

Returns should be securely packaged and sent according to the instructions provided by our support team.

We strongly recommend using a tracked shipping service and retaining proof of postage until the return has been completed.

Giovara currently ships to:

• Ireland
• United Kingdom
• United States
• Australia
• Canada
• New Zealand

We offer free standard tracked shipping to all supported markets.

Yes. Every order to the countries currently served by Giovara includes free standard tracked shipping, with no minimum spend.

Once your returned item has been received and inspected, approved refunds are processed within 7 business days, subject to applicable consumer law.

Depending on your bank or payment provider, it may take a little longer for the funds to appear after the refund has been issued.

We currently accept:

• American Express
• Apple Pay
• Google Pay
• Mastercard
• Maestro
• Visa

Available payment methods may vary depending on your location, device and checkout configuration.

Payments are securely processed using encrypted payment technology.

Prices are displayed and payments are processed in the currency available for your selected market at checkout.

Depending on your location, this may include:

• EUR for Ireland
• GBP for the United Kingdom
• USD for the United States
• AUD for Australia
• CAD for Canada
• NZD for New Zealand

The applicable currency and full order amount will always be shown before payment is completed.

Yes, voluntary exchanges are available upon request.

If you would like a different size or style, contact us at support@giovara.com and our support team will guide you through the available options.

Return shipping costs for voluntary exchanges are normally the customer’s responsibility unless otherwise agreed or required by applicable consumer law.

Start by checking the tracking information sent to your email.

If your order has passed the estimated delivery timeframe for your destination, as stated in our Shipping Policy, contact support@giovara.com and our support team will investigate the shipment.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Your parcel may initially travel through an international logistics network before being transferred to a local delivery partner for final delivery.

The carrier shown during the first part of the journey may therefore differ from the carrier responsible for final delivery.

You can also track your order at any time through our Track Your Order page.

Giovara is operated by Avelion Digital, a business registered in the Netherlands.

Address: Hackfoirtstraat 17, 5975XN Sevenum, Netherlands

Giovara currently serves customers in Ireland, the United Kingdom, United States, Australia, Canada and New Zealand.

Customer support is available via email and our contact form.

For standard deliveries, the amount payable for your order will be shown at checkout.

Giovara does not charge customers additional customs or import fees after checkout unless clearly stated otherwise before purchase.

For voluntary returns, international return shipping, customs duties, taxes or clearance costs may apply and are normally the customer’s responsibility unless otherwise required by law.

Yes. Your privacy and security are important to us.

Giovara does not directly store your full payment card details on its own servers.

Payments are securely processed through trusted payment providers using encrypted technology.

Customers can contact us at support@giovara.com or through our contact form.

Our customer support team operates Monday–Friday.

We aim to respond within 24–48 business hours.

If your order has not yet been processed or dispatched, we may be able to make changes or cancel it.

Contact us as soon as possible after placing your order and we’ll do our best to assist.

Once an order has entered processing or has been dispatched, changes or cancellation may no longer be possible.

Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

We’re always happy to assist.

Send us a message at support@giovara.com and our support team will get back to you as soon as possible.