Refund Policy

This Refund Policy applies to orders delivered to Ireland, the United Kingdom, United States, Australia, Canada and New Zealand.

At Giovara, we want every order to meet your expectations. If something is not right, our return process is designed to be clear, fair and straightforward.

Statutory Consumer Rights

Customers may have mandatory consumer rights under the laws applicable in their country of delivery.

For eligible online purchases delivered to Ireland or the United Kingdom, customers generally have the right to cancel their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exclusions.

To exercise a statutory cancellation or withdrawal right, contact us at support@giovara.com.

Nothing in this policy limits or excludes any mandatory rights or remedies available to customers under applicable consumer law, including rights relating to faulty, defective, unsafe, incorrectly supplied or otherwise non-compliant goods.

Voluntary 30-Day Returns

In addition to any statutory consumer rights, customers may request a voluntary return within 30 days from the date the order is delivered.

For change-of-mind or other voluntary returns, items must:

• Be unused and unworn beyond what is reasonably necessary to inspect the item.

• Be returned in their original condition, with original packaging, tags, labels and accessories where applicable.

• Be returned after receiving return instructions from our support team.

Items returned worn, washed, altered, stained, damaged or otherwise diminished in value may not qualify for a full voluntary refund, subject always to applicable consumer law.

These conditions do not limit statutory remedies for faulty, defective, incorrect or non-compliant goods.

How to Start a Return

Please do not return an item to the address shown on the original parcel unless instructed to do so by our support team, as this may be a logistics or fulfilment address that is unable to process customer returns.

To initiate a return, contact us at support@giovara.com.

Please include your order number and a brief explanation of your request.

Our support team will provide the applicable return instructions.

Return Shipping

For voluntary or change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable consumer law.

Returns may need to be sent to our international fulfilment facility, and international return shipping costs may therefore apply.

Customers should ensure that the return is correctly addressed, securely packaged and sent in accordance with the return instructions provided by our support team.

Any applicable postage, customs charges, duties, taxes or clearance costs associated with a voluntary return are the responsibility of the customer unless otherwise required by applicable consumer law.

We strongly recommend using a tracked shipping service and retaining proof of postage and tracking information.

Exchanges

If you would like to exchange an item for a different size or style, voluntary exchanges are available upon request.

Please contact support@giovara.com before returning your item so we can assist with the process.

For voluntary exchanges, customers are responsible for return shipping costs unless otherwise agreed or required by applicable consumer law.

Refund Processing

Once your returned item has been received and inspected, or where applicable sufficient proof of return has been provided, your refund will be processed within 7 business days, subject to applicable consumer law.

Where permitted by applicable consumer law, we may make a deduction from a voluntary refund to reflect any loss in value resulting from handling beyond what is reasonably necessary to inspect the item.

Refunds will be issued to the original payment method used at checkout.

Processing times after a refund has been issued may vary depending on your payment provider.

Where required by applicable consumer law, any standard delivery charges paid on the original order will also be refunded.

Additional charges for upgraded or premium delivery services are non-refundable beyond the cost of the standard delivery option, except where applicable law requires otherwise.

Non-Returnable Items

For voluntary or change-of-mind returns, certain items may not be eligible for return for hygiene or safety reasons, including intimate wear or products clearly identified as final sale.

This exclusion does not remove statutory rights relating to faulty, defective, unsafe, incorrectly supplied or otherwise non-compliant products.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect or materially different from its description, please contact us at support@giovara.com as soon as reasonably possible.

Include your order number and, where practical, clear photographs showing the issue so our support team can assess the matter promptly.

Your rights in these circumstances are separate from our voluntary change-of-mind return policy and are not limited by the 30-day voluntary return period where applicable consumer law provides otherwise.

International Returns

Because Giovara works with international fulfilment partners, some returns may need to be sent to an international return facility.

The correct return address will be provided by our support team after your return request has been reviewed.

Please do not return products directly to the sender address shown on the parcel unless we specifically instruct you to do so.

For voluntary returns, any applicable international postage, customs duties, taxes or clearance costs associated with returning the parcel are the responsibility of the customer unless otherwise required by law.

Need Help

If you have any questions regarding returns or refunds, please contact us.

Email: support@giovara.com
Phone: +44 7988579633
Response time: Within 24–48 business hours