Last updated: September 2026

Privacy Policy

At Giovara, privacy is treated as part of the experience, not an afterthought. This policy explains how your personal information is collected, used and protected when you visit giovara.com, place an order or contact our support team.

Who We Are

Website name: Giovara
Company number: 42034952
VAT number: NL005445405B96

Giovara is operated by Avelion Digital, a business registered in the Netherlands.

Address: Hackfoirtstraat 17, 5975XN Sevenum, Netherlands
Email: support@giovara.com

Giovara processes personal information in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) where applicable and other applicable privacy laws in the markets we serve.

Avelion Digital is the data controller responsible for personal data processed through Giovara where applicable.

Data We Collect

When you interact with our website, we may collect the following information:

• Technical details such as your IP address, browser type, device information and time zone

• Personal details provided during checkout, including your name, email address, phone number, shipping address and payment-related information

• Order and transaction information

• Information shared when contacting us, such as support messages or enquiries

• Information about how you interact with our website and services

How We Use Your Data

Your information may be used to:

• Process, fulfil and deliver your orders

• Process payments and transactions

• Communicate with you regarding your order

• Provide customer support

• Maintain website and account security

• Detect and prevent fraud or misuse

• Improve and personalise your shopping experience

• Analyse website performance and usage

• Comply with applicable legal and regulatory obligations

• Send marketing or promotional communications where you have consented or where otherwise permitted by applicable law

Legal Bases for Processing

Where applicable data protection law requires a lawful basis for processing, we process personal data only where an appropriate basis exists.

Depending on the circumstances, this may include:

• Performance of a contract, such as processing and delivering your order

• Compliance with legal obligations

• Our legitimate interests, such as preventing fraud, improving our services and securing our website

• Your consent, where required, such as for certain marketing communications or non-essential cookies

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Sharing Your Data

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Payment service providers

• Shipping, fulfilment and delivery partners

• Technology and ecommerce platforms such as Shopify

• Website hosting and infrastructure providers

• Analytics and marketing service providers where permitted

• Fraud prevention, security and payment-verification providers

• Professional advisers or authorities where legally required

These providers may process information on our behalf or in accordance with their own legal obligations.

Your personal information is not sold or rented to third parties.

Cookies

We use cookies and similar technologies to operate our website, remember preferences, improve functionality, analyse website usage and, where permitted, provide relevant marketing.

Where required by applicable law, non-essential cookies are used only after you provide consent through our cookie settings or consent banner.

You can manage or withdraw your cookie preferences at any time through the available cookie settings.

Your Rights

Depending on your location and applicable privacy law, you may have rights relating to your personal information.

These may include the right to:

• Access personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where applicable

• Restrict or object to certain processing where applicable

• Request a copy or transfer of certain personal information where applicable

• Withdraw consent where processing is based on consent

• Object to certain direct marketing activities

• Lodge a complaint with an applicable data protection or privacy authority

The availability and scope of these rights may vary depending on your country and the applicable law.

To exercise your privacy rights, contact us at support@giovara.com.

We may need to verify your identity before completing certain privacy requests.

Children’s Privacy

Giovara is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors through the use of our services.

International Data Transfers

Giovara operates internationally and works with service providers, fulfilment partners and technology providers located in different countries.

As a result, personal information may be processed or stored outside your country of residence.

Where applicable law requires safeguards for international transfers of personal information, we use recognised safeguards or transfer mechanisms where appropriate, such as adequacy decisions, contractual safeguards or other legally recognised mechanisms.

Data Security and Retention

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Your information is retained only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services

• Process and maintain order records

• Meet legal, tax and accounting obligations

• Prevent fraud

• Resolve disputes

• Handle customer-service matters

• Enforce applicable agreements

Retention periods may vary depending on the type of information and our legal, tax, accounting, contractual, fraud-prevention and customer-service obligations.

Third-Party Services

Our website may use services provided by third parties, including ecommerce, payment, analytics, advertising and delivery providers.

These third parties may process personal information according to their own privacy policies and applicable legal obligations.

We encourage customers to review the privacy information of relevant third-party services where appropriate.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services or applicable legal requirements.

The latest version will always be available on our website, together with the date it was last updated.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@giovara.com
Contact form: Click here
Phone: +44 7988579633

Customer service opening hours:
Monday–Friday

Response time: Within 24–48 business hours

Thank you for choosing Giovara. We are committed to protecting your personal information while providing a secure shopping experience.